Unitek Learning, Inc.

Brookline College - Student Services Advisor

Job Locations US-AZ-Phoenix
ID
2021-2809
Category
Student Services
Type
Regular Full-Time

Overview

At Brookline College, we are dedicated to our students’ success and committed to providing them with our best service from start to finish. Our helpful admission representatives will help students define their goals and choose a program. Our experienced instructors will educate their students and provide hands-on training. Our devoted staff will support and help every student complete their program, and once they graduate, they’ll assist the student with their job search.

 

We are looking for a Student Services Advisor to join our team at our Phoenix location.

 

The Student Services Advisor is responsible for assisting and advising students regarding personal, classroom and social concerns related to academic success, coordinating programs related to student retention, student ambassador program, tutor services.  This individual will partner directly with the Academic Team and Faculty on student outreach. Additional responsibilities will include assisting students with computer login concerns, planning and executing student appreciation events, assisting with graduation planning, classroom presentations on professionalism, goal setting and success.  The mission of Student Services is to ensure that students have the professional, student, academic and social resources, and support to maximize academic, personal, career and social development during their educational tenure at the school.  

Responsibilities

  • Act as student advocate and work in collaboration with faculty and staff to assist students who are experiencing personal or academic concerns to decrease monthly student withdrawals
  • Contact students regularly through in person or virtual meetings, phone, text and email to provide tools, resources, services, encouragement and student accountability to ensure smooth transition into the program and throughout the lifecycle of student
  • Act as the proctor in the prospective student proctoring process, assist and set-up new student orientation, as well as distribution of books and/or supplies as needed
  • Organize student outreach activities and appreciation events
  • Develop and manage community resources and services that foster student success; communicate availability of resources to students
  • Analyze and report on data, trends, retention risk factors and strategies to improve student retention and graduation rates
  • Monitor student progress and advise students regarding academic issues relating to studying skills, test anxiety, and tutoring options and academic progress
  • Coordinate and monitor student mentoring, ambassador, and tutoring programs
  • Communicate with each student receiving services at the beginning of each term to ensure that their needs are being/or are met for their course(s)
  • Attend and participate in required retention and department meetings
  • Attend all campus events, including orientation and graduation
  • Assertive in assisting students to provide information and make recommendations regarding services, programs, and procedures to increase retention and outcomes
  • Handle, and document, confidential student information in a professional manner and in compliance with FERPA regulations
  • Run the fail grades report to identify at-risk students each term
  • Other duties as assigned

Qualifications

  • Prefer a minimum of an Associate Degree, bachelor’s degree preferred from an accredited institution. Accreditor must be recognized by the U.S. Department of Education and/or Council for Higher Education Accreditation
  • Two years of related experience in a post-secondary education setting preferred or working with students in a different capacity
  • Must be able to multi-task and manage multiple projects simultaneously. Able to effectively communicate with individuals at all levels of the organization and with outside stakeholders
  • Must be comfortable presenting and training whether in person or virtually
  • Must be able to perform each essential duty satisfactorily
  • Must have experience working with computer programs (including all Microsoft Office products and Moodle), and the ability to become proficient with designated Brookline databases
  • Work experience may be substituted for education with the approval of the SVP of Vocational Programs

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